Frequently Asked Questions
Is FirstAidPro Mount Gambier nationally recognised and accredited?
Yes. FirstAidPro Mount Gambier is owned and operated by Sharon McCulloch, trading as FirstAidPro Pty Ltd, a Nationally Recognised Registered Training Organisation (RTO No. 31124). FirstAidPro provides nationally accredited first aid training that meets Australia’s ASQA guidelines for Training and Assessment. The course content aligns with the guidelines from the Australian Resuscitation Council (ARC), and our courses are equivalent to and usually exceed comparable courses. Upon successful completion, you receive a Nationally Recognised Statement of Attainment certification which shows the course name and national codes for the unit(s) completed.Is Prior Learning from other first aid training providers, regardless of state or territory it was completed in also recognised by FirstAidPro Mount Gambier?
Yes. Firstaidpro Mount Gambier as an RTO is required to offer students the opportunity to apply for Recognition of Prior Learning (RPL) toward units of competence or qualification for courses enrolled. While you can fill out an application for RPL at any time, we encourage you to do so before starting the training program. For more details on Recognition Guidelines and the process of applying for RPL, please read Booking Terms & Conditions.Are there age restrictions when taking first aid courses?
While there are some restrictions, we believe everyone should have the skills to save a life. At FirstAidPro Mount Gambier, children are accepted from as young as 12 years old if with guardian/parent present at all times and 14 years old without a guardian present. Adults of any age may enrol as long as they can physically meet the course practical task required to perform CPR for 2 minutes in a kneeling position on the floor.How will the new Approved Code of Practice for First Aid in the workplace effective 10th December 2010 affect my responsibility as an employer?
The act places responsibility on the employer and self-employed to ensure that any person, not only employees, is safe from injury and risks to health. Therefore, the level of risk in your workplace and the type of work will determine the number of designated first aid staff members required to be on duty to provide first aid. Designated first aiders will be required to hold a current statement of attainment or will need to obtain a nationally recognised qualification under the new code of practice.Does my employer need to train us in first aid?
The Occupational Health, Safety and Welfare Act 1986 sets out the essential aspects of first aid that employers must address. Employers have a legal duty to make arrangements to ensure their employees receive immediate attention.What if my employer requires me to apply for first aid HLTFA311A, HLTFA301B, HLTFA301C, LEVEL 2, or Senior First Aid? Is ‘ HLTAID011 Provide First Aid’ the correct course for me?
Yes. Previously, the standard workplace approved first aid course was called Apply First Aid or Senior First Aid. These courses are out of date. The new national standard is HLTAID011 Provide First Aid. Attendance at this course also includes CPR, code HLTAID009 and Basic Emergency Life Support (BELS), which has the national code HLTAID010.If I work in Child Care or as a Teacher, will HLTAID011 or HLTAID012 be accepted by ACECQA and DECD?
Yes. These courses are suitable for anyone working in schools, extended daycare, family daycare, preschool, and outside of school hours (OOSH) care services. We are a registered training organisation RTO: 31124 and are accredited to deliver this course which ACECQA and DECD fully endorse.Is the new Provide First Aid the same as completing Senior First Aid?
Yes. The new National Health Training Package was released, and Provide First Aid replaces Senior First Aid. Each participant is awarded a Nationally Recognised Statement of Attainment upon successful completion. This accreditation is current for three years, at which time you’ll need to renew. The CPR module of the course is current for 12 months and needs updating annually.Is there also a first aid course for asthma-related cases?
Yes. First aid for asthma is part of the HLTAID012 Provide First Aid in an education or care setting course.Are your CPR and first aid courses the same as Red Cross and St. John’s?
Yes. We deliver the government-approved nationally accredited courses in our public settings, or we come and deliver to your workplace. We are a registered training organisation RTO: 31124 with ASQA and our classes comply with the Australian Resuscitation Council (ARC) Guidelines relating to the provision of first aid. FirstAidPro Mount Gambier is 100% South Australian owned and operated and provides quality training. All our trainers are qualified professionals supported by our compliance team, who ensure the course content is always up to date.
Getting Your First Aid Training Certificates
- When do I receive my first aid certificate?
After successfully completing the course, you will usually receive your Nationally Recognised Training first aid certificate the same day as your first aid course. In some circumstances, this may be the next business day if you take a weekend or evening course. The certificate comes as a PDF emailed to you, assuming your payment for your first aid course and your USI details are verified and paid before course commencement. Should you require a full-colour paper copy of your certificate posted to you, you can contact our office, and for a fee, we’ll post it via Australia Post. Read more Certificate Terms & Conditions. - What is a Unique Student Identifier (USI) number, and how do I get one?
Your Unique Student Identifier (USI) number will contain all your nationally recognised training records and results from January 1 2015. Think of it like your tax file number or CRN; this is a unique number for life and is used to track your training and helps you find evidence of all classes you completed since January 1 2015. You need to have a USI to enrol in an accredited training course in Australia, including FirstAidPro Mount Gambier courses. Ensuring you provide your USI information upon enrolment either over the phone or online will also ensure you receive your certificate on time. Applying for your own USI number is relatively easy and should only take a few minutes through the Australian Government website. Be aware this process is external to FirstAidPro Mount Gambier and is a government-mandated requirement for anyone in Australia attending accredited training. Registering your USI is not something FirstAidPro Mount Gambier staff can complete. You can apply for your Unique Student Identifier here. You may download step by step instructions on how to gain your USI number HERE. - How do I get a Wallet Card certificate or receive a reprint if I lost or damaged my certificate(s)?
Wallet cards are recognised on many worksites and are a convenient way to carry your certification at all times should you be asked to produce it. You can purchase Wallet Cards on the day of your class, and it’s $5 per card. If you decide you require a printed certificate, these are also available for an extra $12, including postage. We ship our certificates/wallet cards through Australia Post, and this can take up to two weeks due to several factors out of our control. You may purchase these in class, arrange over the phone 1300 029 132 or email. - How long is my first aid certificate valid?
If you have completed a first aid course in the last few years with Firstaidpro Mount Gambier, or another provider, there is a chance it may have expired. See the course list below to see how long each certification lasts.
HLTAID011 Provide First Aid: This certificate (previously known as Apply First Aid or Senior First Aid) is valid for three (3) years.Comprehensive First Aid – includes Provide First Aid & CPR: This certificate is valid for three (3) years; however, the CPR component needs to be updated annually to keep your certification current.
HLTAID009 Provide cardiopulmonary resuscitation: This certificate is valid for one (1) year per Australian Resuscitation Council Guidelines.
HLTAID010 Provide basic emergency life support (BELS): This certificate is valid for three (3) years.
HLTWHS005 Manual Handling: This course includes CPR and BELS. An annual refresher course is necessary for healthcare workers.
Student Placement Packages consist of CPR, BELS and Manual Handling courses. An annual refresher course is necessary for healthcare workers.
HLTAID012 Provide First Aid in an education and care setting needs renewing every three (3) years.
***If in doubt, check your certificate. Look for the certificate expiry date, which should be on your certificate.
When, Where & How First Aid Training is Conducted
- When do classes run?
Please check our course calendar for a complete list of upcoming courses. We can also provide workplace training at your site or venue seven days a week, subject to trainer availability and meeting our requirement of the minimum number of participants. - Is any online studying or assessment required before attending my first aid course?
To ensure the integrity of our assessment process, we do not require any online assessments or online workbooks. All our training courses are competency-based, which means there will be a requirement to complete written and progressive assessments that will take place throughout the practical course session. We do, however, have a theory-based reading booklet or Learner’s Guide. Participants must study this before the practical session. We anticipate the pre-learning required may take 4-8 hours depending on the participant’s level of prior knowledge and experience. Studying the Learner’s Guide will also be required to gain the underpinning skills and knowledge for the written and progressive assessments provided during the practical session. - Can I have the first aid course conducted at my workplace?
Yes. On-site first aid training can be delivered to your office and tailored specifically to your workplace requirements. A first-aid program can reflect the known and anticipated risks of the specific worksite. It includes general instructions, workplace hazards, detailed knowledge and skills, and injuries relating to your work environment. We are happy to contextualise our training materials to suit your workplace requirements if required. - What are the necessary room requirements if first aid training is at my chosen venue?
There must be a generously spaced room to accommodate a group and to provide an area for simulated scenarios that require, for instance, lying and kneeling on the floor. Ideally, we only need a level carpeted floor/or mats, whiteboard, and suitable chairs. Ideally, heating/cooling, toilet, and kitchen amenities are desirable. We have a minimum participant number requirement for some of our workplace site training. Please call us to discuss further on (08) 7120 2570. - What are the things to bring and clothes to wear for my first aid training course?
On the training day, please bring a copy of your fully paid enrolment invoice, photo identification (drivers licence), USI number if you haven’t already provided it to us. A black pen and notebook are helpful for note-taking. We recommend casual and comfortable clothes as our practical training activities require lying, bending, and kneeling. Please ensure you wear covered footwear to training and keep all personal possessions secure at all times as we cannot be responsible for your personal property.
How To Book & Pay
- How do I enrol in first aid courses?
You may directly book online for any available courses through our course calendar, which lists the specific course titles with the corresponding date, time, location, and training price. If you prefer, you can call our office to book 1300 029 132 during regular business hours. - May I still undertake a first aid training course when I possess special needs?
Yes. FirstAidPro Mount Gambier is a learner-centred first aid training provider. To assist and support you on your unique needs, you may email us your concerns when making your course booking or send us a message. - When and how do I make my payment?
Fees must be paid immediately upon enrolment, either online or over the phone. Our trainers at courses do not have the facility to accept payments. All payments may be made through credit card and are secured by EWAY when transacted online. Any rejected, or unreceived payment will mean a delay in receiving your certificate as per our guidelines. If you have more questions or other concerns on bookings and payment options, you may contact our administration office on 1300 029 132. - How do I make a booking for group training or a course for our employees?
FirstAidPro Mount Gambier can provide group training tailored to your workplace and industry requirements, whether on-site or off-site. Usually, we assign one trainer for groups with a minimum of 4 to a maximum of 25 participants. For more corporate or business group training with applied discounts, you may request a quote or more information from our corporate inquiries. For Workplace bookings by prior arrangement, we can provide your business with a 14-day trading account. Tax invoice or pre-payment is available either by bank deposit or online/phone credit card payment. - Is there any guarantee of your training?
Yes. As an RTO, we uphold ASQA regulations. We can issue refunds, accept appeals and complaints, and handling policies and procedures are in place. Copies of these are available from us. If you wish to contest your assessment results, we also have a policy and practice to support you. At all times, we strive to be the best first aid provider we can be, we understand that sometimes things do not always go to plan, so we provide a money-back guarantee that you will be satisfied with the quality of our training. Conditions apply.
